Refund and Return

Our product exchange policy aims to provide the customer with complete security in relation to the products purchased in our store.

All of our products are guaranteed against manufacturing defects.
if within 7 days after you received the order and product is defective, please contact us, order number, the product to be returned and the defect.
As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this sector will be required for a possible exchange to be made. Analysis carried out, we will get back to you with our opinion and whether an exchange will be necessary.

Your complaint will be analyzed within a maximum of 7 working days and, once the problem is identified, we will contact you via email and you will be able to choose one of the following alternatives:


Receive a refund of the amount paid.
Receive a new product equal to the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use on future purchases.